Lifetime quality and servicing guarantee
The Leon Megé brand and reputation are your best assurance of impeccable quality and aesthetic perfection. Each piece complies with the highest manufacturing standards and is guaranteed to be free from any manufacturing defects for life. Our lifetime quality and servicing guarantee covers every manufacturing fault or latent defect except for damage caused by fair wear and tear, loss, theft, inappropriate use, or natural disaster.
All warranty repairs and adjustments for issues resulting from manufacturing defects will be performed free of charge, with Leon Megé, Inc. covering all domestic shipping costs. Our quality-control staff inspects every item at 20x magnification before delivery, so defects are highly unlikely. In cases where repair is not feasible, we reserve the right to scrap the piece entirely and remake it from scratch. Whenever possible, we replace the item with one of equivalent size, grade, and value.
What could go wrong?
The most common manufacturing defects are:
- Metal fracturing
- Loose stone(s)
- Warped or misshapen parts
- Distorted symmetry
- Dirt residue
Fractures
Fractures or cracks missed by our quality control team will be repaired free of charge. A warranty does not cover the cracks caused by metal fatigue (repeated bending and warping of metal) resulting from normal wear and tear. While minor repairs can be done free of charge, the cost of extensive repair is the customer’s responsibility.
Missing pavé stones
The loss of micro pavé stones (1.5 mm or smaller) is almost inevitable. This is not the result of faulty manufacturing; the small size of these stones inherently limits the strength and stability of the beads that hold them in place. Delicate pavé work, however beautiful, can be affected by even moderate wear.
Replacing lost pavé stones is never a problem. Labor is free of charge; the customer is only responsible for the cost of the stones and shipping. Due to the high risk of fraud, Leon Megé is not responsible for the loss of any stone larger than 2 mm, regardless of when or under what circumstances the loss occurs. Replacement costs for such stones are the customer’s sole responsibility. Please consult your insurance provider. Larger stones will be reset free of charge, except in cases that require repairs or adjustments.
Completely Worry-Free
If the issue has resulted from normal wear and tear, you will be charged only for the actual cost of repair materials, not for our time and attention.
If a problem ever occurs and the item appears damaged or defective, get in touch with us as soon as possible. Do not continue to wear the piece to avoid any further damage. If an issue requires our attention, the item must be returned to us for inspection or repair.
Please get in touch with us before returning any merchandise for inspection. If you need our assistance shipping it back, please let us know. Upon arrival, the item will undergo a detailed and thorough examination. If no defect is found, the repair will be refused. The item will then be returned at the client’s expense.
Not Without Limitations
The warranty is null and void if:
- A third party repaired or altered the piece without Leon Megé’s written authorization.
- We were not made aware that excessive force caused the damage
- The piece is damaged beyond repair. We can assist with filing a claim with your insurance provider.
- The client’s account is not in good standing
- There is evidence of tampering
The warranty does not apply to any estate jewelry, items sold at a discounted price, or items sold in “as-is” condition. Please check the warranty status before purchasing.