Insurance and Care for Your Valuables
Our Commitment. We understand that gemstones and jewelry often carry significant financial and sentimental value. When you entrust a piece to us, we handle it with care and protect it with [secure storage, restricted access, and documented intake and release procedures] from the time we receive it until we return it to you.
Insurance Coverage. We maintain a Jeweler’s Block insurance policy, a form of coverage designed for the jewelry trade. The policy covers our premises and property entrusted to our care, including clients’ personal property, subject to the policy’s terms, conditions, exclusions, and coverage limits.
High-Value Items. For individual items valued at more than $1 million, we can arrange additional coverage on request. Extended coverage must be arranged in writing before we receive the item and may require documentation of value, such as an invoice, and payment of an additional premium.
Scope of Protection. Coverage is subject to the terms of the insurance policy and does not extend to losses the policy excludes.
When Our Responsibility Begins and Ends
- Custody begins when we sign the receipt, delivery confirmation, or handover form for your item.
- Custody ends when the item is delivered to and signed for by the agreed recipient, or returned to you with a signed release.
- This policy does not cover items we have not signed for.
Security Measures
While your valuables are in our care, we:
- Store them in secured, access-controlled areas.
- Limit handling to authorized, vetted personnel.
- Keep a chain-of-custody record each time an item changes hands or location.
- Monitor storage and handling areas
- Use video surveillance and professional alarm systems
- Require identification and signature from the recipient at delivery.
Client Responsibilities
You agree to:
- Provide accurate descriptions and values.
- Package items securely and appropriately.
- Tell us in advance about items that are fragile, high-value, or require special handling.
- Ensure the recipient details you give us are correct.
Privacy of Your Information
We keep records of your items, values, and location confidential and share them only with authorized staff, insurers, and, where legally required, authorities.