All sales and orders are considered final unless otherwise noted. The following items cannot be returned, refunded, or exchanged under any circumstances:
- Custom work of any kind
- Engraved, customized, or personalized items
- Back-ordered items
- Items sold at a discount (final sale)
- Loose gemstones and diamonds
- Items purchased using the “Make me an offer I can’t refuse” feature
Refunds are issued within 3 business days, either by check or by wire transfer, at our discretion. International refunds will be issued via wire transfer. Credit card purchases will be refunded back to the card, minus a 3% bank fee.
Without prior notification, the item will not be accepted. Contact our office by calling (212) 768-3868 before returning your item.
All returned packages must be insured for the full amount. All original laboratory reports, appraisals, and sales receipts must be included with the return. If the original grading certificate is not returned along with the stone, a $200 service charge will be deducted in addition to the certificate replacement cost.
All packaging materials such as ring boxes, certificates of authenticity, etc., must be returned in their original condition.