All our sales and orders are final unless explicitly noted in writing otherwise.
A bespoke ring is built to a specific design, size, stone selection, and often a specific setting style. Once it exists, it has no ready market. Unlike a standard catalog item that can go back into inventory and be sold to the next customer, a one-of-a-kind piece has no second buyer. It also involves sourcing various materials and gems committed to the order. Custom work involves design, precision forging, setting, and finishing by skilled craftspeople. The business pays for that time whether or not the customer decides to keep the piece. The customer approves the design before production.
Custom orders involve sign-off on stone choices and specifications. Because the buyer has reviewed and agreed to the design, the sale rests on that approval rather than on a “try it and see” model. For this reason, we confirm details in writing and require a signature on the PO. A no-return rule keeps our prices low for everyone, since we don’t have to build return risk into every custom work price.
It is worth repeating- we are not a library. You cannot order a custom piece and decide afterward whether it fits your taste. The following items cannot be returned, refunded, or exchanged under any circumstances:
- Custom work of any kind
- Engraved, customized, or personalized items
- Back-ordered items
- Items sold at a discount (final sale)
- Loose gemstones and diamonds
Refund
In exceptional cases when we need to issue a refund, we will issue it within three business days, either by check or wire transfer, at our discretion. International refunds will be issued via wire transfer. We will refund credit card purchases to the original card. Without prior notice, we will not accept the item. All returned packages must be insured for the full amount. If you do not return the original grading certificate with the stone, we will deduct a service charge in addition to the certificate replacement cost. All packaging materials, such as ring boxes, certificates of authenticity, appraisals, sales receipts, etc., must be returned in their original condition.