Any Leon Mege piece purchased directly from us is eligible for service. Leon Mege pieces purchased from authorized retailers are serviced by the dealer, who can send them to us for repair. Leon Mege pieces bought second hand, altered, or repaired by an unauthorized jeweler will not be accepted for a repair.
- We stand by the quality of our craftsmanship. All our jewelry is guaranteed to be free from defects for life.
- We stand by the quality of our designs and will do our best to perform the necessary repairs fast and efficiently.
Counterfeit pieces will be reported to authorities. All repairs are done promptly, without delay, and with a minimum waiting time. You can send your jewelry to us or bring it in for cleaning, repairs, sizing, or alterations. An appointment is required to drop off an item in person.
We stand by the quality of our designs and will do our best to perform the necessary repairs fast and efficiently.
We always attempt to complete the repair on the same day, regardless of the warranty status. However, to expedite the repair, we recommend an early morning appointment.
If the repair cannot be completed while you wait, we will keep your piece and notify you when it’s ready. Please do not assume that your repair is fast and straightforward. Sometimes a simple problem is an indication of an issue that needs to be addressed. We will investigate and try to find the real cause of the damage and, if discovered, we will suggest a solution.
For example, a missing pave stone can be traced to an accidental bump. In such a case, a replacement is a simple, 10-15 minute job. But when the piece is deformed, causing the metal to crack, the repair will take much longer. There will be additional costs associated with the repair.
Please let us know the nature of the problem to be better prepared when you come in. Unfortunately, we cannot provide a precise timeframe until we examine the piece and assess the damage. Same-day repairs are not available on the last day before a weekend, vacation, or holiday.
Any repair that costs over $100 requires the client’s explicit consent. Less expensive repairs are done without confirmation. A client is fully responsible for the cost of the repair. All repairs include complimentary check-up and cleaning.
There is a minimal chance of a complication arising during the repair. However, if it does, the client bears full responsibility for any inadvertent loss or damage. We are not responsible for any monetary loss caused by the repair.
We will notify you immediately once the repair is completed, and the item is cleaned and inspected by our quality control minions. You can call us to schedule a pick-up, or we can ship it to you. The shipping cost is your responsibility. Please call us for additional information.
Alterations and adjustments
An adjustment is a minor modification to improve fit. It is usually done free of charge. Alteration is a significant change beyond the scope of the original design. The cost of each modification is determined individually. Any unauthorized alteration or enhancement of a genuine Leon Mege article will void the warranty and its serial number removed from our register.