We will service Leon Mege pieces purchased directly from us. If you purchased Leon Mege jewelry from an authorized dealer, please get in touch with them. We will not service pieces purchased secondhand, altered, or repaired by an unauthorized jeweler. Counterfeit pieces will be reported to authorities.
We stand by the quality of our craftsmanship. All our jewelry is guaranteed to be free from defects. We will do our best to perform the necessary repairs promptly, without delay, and with a minimum waiting time. You are welcome to bring your Leon Mege jewelry for cleaning, repairs, sizing, or alterations. An appointment is required to drop off an item in person.
We always attempt to complete the repair on the same day, regardless of the warranty status. However, to expedite the repair, we recommend an early morning appointment.
If the repair cannot be completed while you wait, we will keep your piece and notify you when it’s ready. Please do not assume that your repair is fast and straightforward. Sometimes a simple problem is an indication of an issue that needs to be addressed. We will investigate and try to find the real cause of the damage and, if discovered, we will suggest a solution.
For example, a missing pave stone can be traced to an accidental bump. In such a case, a replacement is a simple, 10-15 minute job. But when the piece is deformed, causing the metal to crack, the repair will take much longer. There will be additional costs associated with the repair.
Please let us know the nature of the problem to be better prepared when you come in. Unfortunately, we cannot provide a precise timeframe until we examine the piece and assess the damage. Same-day repairs are not available on the last day before a weekend, vacation, or holiday.
Any repair that costs over $100 requires the client’s explicit consent. Less expensive repairs are done without confirmation. A client is fully responsible for the cost of the repair. All repairs include complimentary check-up and cleaning.
There is a minimal chance of a complication arising during the repair. However, if it does, the client bears full responsibility for any inadvertent loss or damage. We are not responsible for any monetary loss caused by the repair.
We will notify you immediately once the repair is completed, and the item is cleaned and inspected by our quality control minions. You can call us to schedule a pick-up, or we can ship it to you. The shipping cost is your responsibility. Please call us for additional information.
We do not sell stud backs separately. However, in case of loss, we will accommodate requests for spare parts from clients who have previously purchased studs from us.
The ways to adjust a ring size:
- Cutting or adding a section to change the circumference
- Rimming out the excess metal from the inside (increase only)
- Stretching or compressing the band (only plain bands)
- Adding fillers such as balls, shots, bullets, liners, springs, or other “speed bumps” to fill the extra space inside.
Alterations and adjustments
An adjustment is a minor modification to improve fit. It is usually done free of charge. Alteration is a significant change beyond the scope of the original design. The cost of each modification is determined individually. Any unauthorized alteration or enhancement of a genuine Leon Mege article will void the warranty and its serial number removed from our register.
We offer a one-time complimentary sizing within three months from the purchase date, except for rings:
- extremely large or very small finger sizes
- set with gemstones other than diamonds
- purchased during a clearance sale
- channel-set rings
- showing signs of excessive damage not consistent with normal wear-and-tear
- with a prosthetic mechanism for opening and closing
Additional charges apply for sizing beads, bullets, balls, and shots. Minor sizing for large-size plain shanks is one size up or down. Smaller plain shanks can be sized half-size up or down without voiding the warranty. Minor sizing of diamond set shanks is typically a quarter of a size.
Plain wedding bands are relatively easy to size. Pave- or channel-set bands cannot be re-sized.
Sometimes we can ream metal from inside the band, but the increase is usually minimal, less than 1/8 of a size.
Eternity bands set with diamonds or gemstones cannot be sized. Each case is different; please get in touch with us. In most cases, we can find a reasonable solution.