Leon Mege, Inc. provides repair and maintenance for jewelry purchased directly from us. We welcome our clients to bring their jewelry for inspection, cleaning, repair, adjustment, sizing, or alteration at any time. All in-person service visits and item drop-offs require an appointment. We reserve the right to refuse service on any item that:
- Was not originally purchased directly from us;
- Has been altered, modified, repaired, or serviced by a third party;
- Has sustained damage resulting from excessive wear; or
- Cannot be authenticated as a genuine Leon Mege creation.
Repair Turnaround Times
We make every reasonable effort to complete repairs promptly and, when feasible, on the same day. Customers seeking same-day service are encouraged to schedule an early morning appointment. Repair completion times vary depending on the nature of the work, workshop capacity, parts availability, and the item’s condition. A seemingly minor issue may reveal underlying structural damage requiring additional labor, materials, or corrective work.
For example, replacing a missing pavé diamond may be a straightforward procedure when the setting is otherwise intact. However, if the jewelry has been bent, deformed, or was impacted by friction or collision with a hard surface, additional reconstruction may be required before the replacement stone can be securely set. Leon Mege Inc. cannot provide a definitive completion date until we have examined the item and assessed the required work. Same-day service may not be available immediately before weekends, holidays, vacations, or periods of high workshop demand. Customers should describe the nature of the problem when scheduling service so that we may prepare accordingly.
Repair Estimates and Authorization
Repairs estimated to exceed $100 will not be performed without customer approval. Repairs estimated at $100 or less may be completed without prior authorization unless otherwise requested by the customer. The customer is responsible for all repair costs not covered by an applicable warranty. All repairs include a complimentary inspection and professional cleaning. Repair estimates are based on the condition of the item at the time of examination. If additional issues are discovered during the repair process, Leon Mege Inc. may suspend work pending customer authorization of additional charges.
Limitation of Liability
Jewelry repair involves inherent risks, particularly when working with previously worn, damaged, aged, modified, or gemstone-set jewelry. Although Leon Mege Inc. exercises the highest degree of professional care, we cannot guarantee that complications will not occur during the repair process.
Leon Mege Inc. shall not be liable for the failure of pre-existing solder joints, hidden structural weaknesses, fractures, gemstone damage resulting from prior wear, undisclosed treatments, manufacturing defects, or other conditions not reasonably detectable before repair. Except in cases of gross negligence or willful misconduct, Leon Mege Inc.’s liability for any claim relating to repair or service shall not exceed the amount paid for the repair service giving rise to the claim.
Complimentary Ring Sizing
Much like minor surgery, resizing should be done only when absolutely necessary. Sizing a ring multiple times can cause metal fatigue, shifting stone seats, and hidden fractures. We accommodate one complimentary ring sizing within three (3) months of the original purchase date, subject to technical feasibility and the limitations described below. Complimentary sizing does not apply to:
- Extremely large or unusually small finger sizes;
- Rings containing gemstones other than diamonds;
- Clearance, closeout, or final-sale merchandise;
- Channel-set rings;
- Rings showing damage, abuse, impact, deformation, or wear beyond ordinary use;
- Rings incorporating mechanical opening or closing mechanisms; or
- Any ring that cannot be safely resized without compromising structural integrity.
- Sizing in excess of 5% of the original finger size
Additional charges may apply for sizing aids such as sizing beads, sizing bars, springs, liners, or other fit-enhancement devices. Ring sizing may involve one or more of the following techniques:
- Adding metal to increase circumference;
- Removing metal to decrease circumference;
- Internal reaming to create additional room;
- Stretching or compressing suitable plain bands; or
- Installing fit-adjustment devices within the ring.
The sizing method selected depends on the ring’s design, construction, gemstone configuration, and desired size adjustment. Most ring sizing requires cutting the shank and adding or removing metal. The seam is welded to restore structural integrity and appearance, which can loosen stones and stress joints and prongs.
Resizing Limitations
Shared-Prong Bands. Shared-prong bands cannot be resized using standard methods. Resizing typically requires remanufacturing the ring.
Eternity Bands (Stones Not Sharing Prongs). You can resize these bands by adding or removing stones. However, sizing is limited to a small number of increments, determined by the stones’ dimensions rather than standard half-size intervals. We will advise you of the closest available size to your request.
Pavé-Set and Channel-Set Bands. These styles often require extensive reconstruction to resize. In most cases, replacing the band is by far more economical than resizing it. We will recommend the best option for your band.
Multi-Stone Rings. Increasing the size of a multi-stone ring is often substantially more complex than resizing a solitaire, because changing the ring’s circumference can affect stone spacing and alignment. For example, restoring a three-stone ring to a perfectly round shape after resizing can be extremely challenging, because the gallery extends too far down the shank.
Because outcomes vary by piece, we will examine your ring and advise you on the available options, limitations, and cost before beginning any resizing work. Leon Mege Inc. will determine, in its sole professional judgment, whether a requested sizing can be performed safely and whether an alternative solution would be more appropriate. No matter the complexity of the sizing request, we will make every reasonable effort to recommend the most practical and technically sound solution.
Ring Sizing Methods
- Adding metal to increase circumference
- Removing metal to decrease circumference
- Internal reaming to create additional room
- Stretching or compressing the shank
- Installing fit-adjustment devices within the ring
The sizing method selected depends on the ring’s design, construction, gemstone configuration, and desired size adjustment. Most rings have to be cut open to add or remove metal. The seam is welded to restore structural integrity and appearance, usually with a laser. Although the welding process is generally straightforward, reshaping a ring can stress gemstones, settings, joints, and decorative elements.
Adjustments and Alterations
An adjustment is a minor modification intended to improve comfort, fit, or wearability while preserving the original design. At Leon Mege Inc.’s discretion, we may perform minor adjustments at no charge.
An alteration is a type of modification that materially changes the design, structure, appearance, or engineering of the original piece. Altering a ring is a much more complex work than a simple adjustment. Any unauthorized repair, modification, alteration, enhancement, or service performed by a third party will void any applicable warranty. Leon Mege Inc. reserves the right to remove the item’s serial number and ownership record from its database when unauthorized alterations compromise the integrity or authenticity of the original design.
Removable parts replacement
Removable parts such as earring backs, LaPousette, friction, or screw nuts are considered consumables and must be repurchased if lost. We do not sell earring backs or other removable components as standalone retail products. However, we may offer assistance for customers who originally purchased earrings from us in locating replacement parts. Pricing is available upon request.
Completion and Return of Property
Upon completion of service, the customer will be notified by telephone, email, or other contact method provided by the customer. The customer may collect completed items by appointment or have them shipped at the customer’s request. Shipping, insurance, handling, taxes, and related charges are the responsibility of the customer.
Any item determined to be counterfeit may be documented and reported to the appropriate authorities.