Custom Order Guidelines
Any purchase must be paid in full before leaving our premises. Our bank must clear the payment before the item is shipped. All sales are final unless stated otherwise. All prices are in US dollars. There is no sales tax outside of New York.
Custom work requires a deposit. In most cases, it is 50% of the total. The deposit, as well as the retainer, is not refundable under any circumstances.
Full payment is required for custom ordered:
- Wedding bands
- Pieces with simulants, rare, unique, semi-precious, or low-value stones
- Work involving conceptual or unusual designs
- Work using synthetic, treated, or vulnerable gemstones
The deposit must be received within one business day of the Purchase Order issued. The terms of sale will be honored for one business day unless a written agreement to extend the terms is reached.
When the work is complete, the balance must be paid in full within 30 days. Failure to pay the balance will result in a 5% interest compounded monthly and added to the total. Failure to pay the balance within three months from the day of the initial purchase will result in the deposit’s complete forfeiture. Failure to settle the balance within six months will trigger legal action to collect any without further notice. If the project is abandoned for any reason, the customer is still responsible for paying the full amount, regardless of the stage of completion.
The point of sale
The moment both sides verbally agree to the purchase is the moment the sale took place. Once the agreement is reached, the Purchase Order will be drafted and sent to you to be signed. Until the order is processed and paid for, both sides are expected to honor the verbal agreement.
Any client who failed to follow through with the payment for the agreed-upon purchase will be blacklisted. Any contact or purchases in the future will be refused.
A Purchase Order (PO) is a binding sales contract describing all costs, terms, and sale conditions. The PO constitutes the acceptance of the terms by both parties. A Work Order is a supplement to the Purchase Order when necessary to approve the design’s technical specifications. A Purchase Order will supersede a Work Order, regardless of the order in which they were drafted.
Once the PO is signed, it becomes a mutually binding agreement that cannot be revised or canceled under any circumstances. The execution of every aspect of the design must be left to Leon Megé’s sole discretion as an artist, except the specifications explicitly described in the Purchase Order.
The production officially starts on the day the PO is signed.
Due to the unpredictable nature of custom work, a deadline cannot be guaranteed. Leon Mege is not responsible for any monetary loss to the client due to a completion delay. Custom work cannot be returned unless it is sold under the Tranquility Program. The eligibility must be stated on the Purchase Order.
Upon receiving the item, a client has ten days to notify Leon Mege Inc. of any damages based on the condition, grade, or quality of the goods. Such notice must specify in detail the particulars of the claim. Failure to provide such notice within the requisite time constitutes an irrevocable acceptance of the goods.
In no event shall Leon Megé Inc. be liable for any indirect, special, incidental, or consequential damages arising from a customer’s purchase or use of any product or service, even if Leon Megé Inc. has advance notice of the possibility of such damages. Any loose gemstones are sold on the condition that they will be set in Leon Mege jewelry.
All questions regarding stock availability, return policy, costs, and availability must be asked before purchasing. Leon Mege, Inc. makes no explicit assurances or guarantees regarding the finished item’s appraised or market value. Leon Mege cannot be held liable for any accidental errors/typos, obsolete, outdated, or incorrect information on our website.
Because of their intended usage, Leon Megé Inc. makes no warranties whatsoever, expressed or implied, written or oral, to purchasers of their products regarding performance, safety, fit, merchantability, or length of service.
Purchasers are responsible for the selection of proper goods. They must rely on their skills or judgment that such goods are suitable for the purchaser’s application.
Under the United States Copyright Act of 1976, Leon Megé Inc. retains all rights to all patterns, concepts, engineering techniques, processes, designs, directions, drawings, models, prototypes, computer data, et al. unless released explicitly in writing.
They are held to Leon Megé, Inc. rights conventions of National Patent, Trademark, and Copyright laws. They are the property of Leon Mege, Inc. Leon Mege’s work is guaranteed for life.
The consumer must exercise proper care to display, handle, wear, store, and clean the jewelry. The manufacturer’s warranty does not cover any damages caused by everyday wear and tear.