Policies

My bank and I agreed: I do not loan money, and they do not sell jewelry. Pierre Mege

Do not buy jewelry if you don't have money
  • Full payment is required before we ship anything.
  • Payment is not complete until our bank says so.
  • Orders will not leave our premises until paid in full, and our bank clears the amount.

There will be no exceptions. It’s the customer’s responsibility to make sure the payment clears so we can proceed with our work or delivery of the finished product.

The price does not depend on a payment method. There is no discount when paying with cash – we run a legitimate business.

Do not buy jewelry if you don’t have enough money. It’s frivolous and irresponsible. However, if you need some time to gather your funds, we can set up a payment plan. In that case, the item will stay with us until the last payment is received.

Forms of Payments :

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A wire is the preferred payment method. It takes up to 24 hours for a regular wire to be cleared by our bank. Be aware that a three-day wire might take up to 5 business days to clear.

Account name: Leon Mege Inc.

Citibank
SWIFT CODE CITI US 33
ABA 021000089
Account 9993585429

帳戶名稱 Leon Mege, Inc.
銀行 Citibank
銀行 編號 CITI US 33
帳戶編號 999 358 5429

For international wires, we recommend Wise.com (formerly transferwise.com). In addition to convenience, they offer a favorable foreign currency exchange rate. We are not affiliated with that company and are not responsible for any problems you might have. We base our recommendation on our client’s feedback.

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You can use credit cards for online purchases, but we do not accept credit cards for custom work.  All credit card payments are securely processed through Authorize.net.

We require a signed credit card form, and a copy of a picture ID, such as a driver’s license or a passport, when paying with a credit card in person or through email.

 

 

Cash is King

Leon_Mege_accepts_cash.jpgThere is nothing wrong with the good old-fashioned tradition to settle your bill with cash. We will accept selected foreign currency at the prevailing exchange rate plus a 5% surcharge. Paying with US currency is always welcomed; there is no surcharge for doing that.

All government rules and regulations regarding large cash transactions will be strictly observed. We reserve a right to reject any bills that we deem unacceptable for any reason.

A bank check over $5,000 must be cleared by our bank (up to 10 business days) before the money is credited to your account, with no exceptions.

You can make a direct deposit to our Citibank account. It is the fastest, cheapest, and most accessible form of payment. In addition, there are no fees associated with this form of payment.

Leon_Mege_accepts_personal_checks.jpgA check must be drawn on a US bank account from a bank based in the US. It can take up to 10 business days for personal checks to clear.

 

 

Bitcoin & Ethereum 

Leon Mege We Accept Bitcoin

Your hard-earned Cryptocurrency is accepted and welcomed here. Please get in touch with us for details and instructions on how to transfer your money to our virtual wallet. The payment is not completed until the crypto is converted into US currency and deposited into our bank account.

Do you like getting paid for your work? We do too!

To provide an ample selection of stones and do a diligent search selecting, sourcing, and evaluating gemstones, we ask for a “good faith” retainer.

A retainer signals your commitment to mutual collaboration, and it is required to:

  • Set up an in-person appointment
  • Initiate stone selection and design
  • Produce stone videos and photographs
  • Receive an unlimited number of custom quotes

The full amount of the retainer will be applied to your purchase. There is no expiration date. There are no fees. The retainer is nonrefundable.

  • Our expertise and assistance with the stone selection
  • An itemized price quote (stone and labor separate)
  • An option of sourcing a stone from an authorized vendor unless we are unable to match the price
  • Professional guidance and unlimited consultations
  • Free in-house appraisal

The retainer will not limit your buying options or box you into unfavorable terms and pricing. Please call and talk directly to us, so we can easily resolve any concerns you might have.

A phone consultation and price estimates do not require a retainer.  

A retainer is a nonrefundable “Good faith” deposit. “Good Faith” refers to the requirement to act honestly and to keep one’s promises without taking unfair advantage of our services or holding us to an impossible standard.

In the past, some people took our attention away from legitimate customers without any intent on purchasing. They took advantage of our expertise, our time, and the legwork we have to do to find and present the best stones on the market. Sourcing stones is a time-consuming process.

We have to examine, sort, and prepare the stones, carefully verify all supporting documentation and pricing before setting up the presentation. We offer the lowest prices because our vetting process is thorough and meticulous.

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Complimentary Overnight Shipping

Enjoy free overnight shipping when you purchase a stock item or order a custom piece with all stones supplied by us.

We will never send a package without contacting you first. Before making shipping arrangements, we will reconfirm your shipping address and delivery day. We will never send a package without contacting you first. Before making shipping arrangements, we will reconfirm your shipping address and delivery day.

We will provide the tracking number as soon as the package is pick-up at our location. We cannot guarantee the exact time of the delivery. A third party is involved, and we have no control over it.

For your protection:

  • All packages are insured to the full value.
  • All deliveries must be made to a physical business or home address.
  • All packages require an adult signature.

Free shipping by Leon MegeItems valued over $75,000 are shipped with Brinks or Malka-Amit. Packages must be delivered to a valid business address or picked up at the carrier location. Please contact Brinks or Malka-Amit regarding their fees, locations, and hours of operation.

Once someone signs for the package, the insurance coverage ceased to exist. If you cannot accept the parcel yourself, please make sure to delegate a trusted person to sign on your behalf.

Pieces with stones supplied by clients are not eligible for free shipping. Please contact us to estimate the shipping costs.

The rate is not guaranteed; it is an estimate, subject to change by the carrier without notice.
  • All packages originate from zip code 10036.
  • All orders are shipped overnight via a carrier of your choice.
  • Orders placed after 3 pm Eastern Standard Time on Thursdays will ship on Monday.
  • Saturday deliveries are not allowed by our insurer.

Sending a package to us

Our address:

Leon Megé, Inc.

151 West 46th Street, Suite 900

New York, NY 10036

Telephone (212)768-3868

The easiest and safest way to get your jewelry to us is to bring it in person. Please call for an appointment. If you drop-ship a stone, please make sure your customer number is included. The number is easily located in the subject line of any email we sent to you.

Pack only stones and jewelry. Any ring boxes, pouches, holders, etc., will be discarded along with the packaging material. We will not be responsible for those items, no matter how much sentimental value they hold for you.

  • Wrap your valuables in a small piece of soft material such as polyester or cotton fiberfill, a piece of soft fabric, cotton balls, or paper tissue.
  • Wrap your valuables in a small piece of soft material such as polyester or cotton fiberfill, a piece of soft fabric, cotton balls, or paper tissue.
  • Seal it in a small zip-lock type plastic bag. Place the bag inside a small Brown Kraft coin envelope. You can use it to write your personal information, such as the correct spelling of your name, telephone, email, and shipping address. If you know your account number (look for it in the subject line of an email we sent you), please write it on the envelope as well.
  • Secure the sealed coin envelope inside a padded Bubble-Mailer-type envelope.
  • Secure the Bubble Mailer inside a SMALL size FedEx/UPS box. Use Scotch tape if necessary to make sure it doesn’t move around.
  • Seal the box, seal all edges with security or Scotch tape.
  • Place the SEALED box inside a MEDIUM FedEx/UPS shipping box.
  • Make sure to use foam chips, wrinkled paper, wood chips, shredded paper, or any other recycled material to fill the gaps.
  • Close the box and shake it. If you hear any rattling, reopen the box and stuff more packing chips.
    Seal the outer box.
  • Do not write anything that would indicate the package contents outside of the box.
  • Once your package has arrived, we will immediately notify you by email.  In case you haven’t heard from us in a while, please follow up by phone. Packages sent with registered mail might take longer to arrive than expected.

Going “Postal”

Avoid having packages delivered during the time we are closed for vacations or Holidays. We are not responsible for any unsuccessful delivery attempts while we are closed. The sender is solely responsible for lost, damaged, or returned articles and shipping costs resulting from unsuccessful deliveries.

 

Check with your insurer first – they might be able to provide free insurance coverage, which is the bulk of the shipping cost. If not, make sure to purchase enough insurance to cover a replacement in the case of a loss.

The least expensive way to purchase insurance is to use US Registered mail. As of 01/01/2018, US Registered mail insures packages up to $25,000. Declared value is not insurance. FedEx or UPS does not sell insurance.

 

International Shipping

Leon Mege international shipping illustration The cost of international shipping is not included in the purchase price; please contact us for a quote.

Any customs charges, import/export duties, and any other local taxes and fees customer’s responsibility, even if the recipient refused the delivery.

Some countries impose additional fees collected by the carrier at the delivery time. These COD charges are the client’s responsibility. There is very little chance of customs delaying or denying a delivery because we use reputable international carriers such as FedEx or UPS.

We ship jewelry and stones globally, including Australia, New Zealand, Hong Kong, Singapore, China, Korea, Thailand, and the European Union.

Shipping jewelry and diamonds to Australia

As it turns out, we have a free trade agreement with the Aussies. Good for them! Duty rates in Australia vary from 0% to 10%, with an average duty rate of 4.6%. Some goods are not subject to duty (e.g., laptops and other electronic products).

shipping_jewelry_to_australia.jpg

Sales tax (GST) applies to most imported goods, with a few exemptions. The main exceptions are certain foodstuffs, some medical aids, and imports that qualify for certain duty concessions.

GST is applied at 10% of the Value of the Taxable Importation, which is the sum of the customs value, any duty payable, and freight and insurance costs. Imports with a product value up to AU $1,000 are exempt from duty, GST, and Import Processing Charge.

Although jewelry is duty-free, other fees and taxes that may be payable, such as Goods and Services Tax (GST), are not exempted by AUSFTA. “Under the Australian-USA free trade agreement, a piece of jewelry manufactured in the US has a preferential duty-free status under the free trade agreement (AUSFTA).

The burden of knowledge, in this case, rests on the person importing the goods. Customs would charge duty unless the recipient requests preferential tariffs. A shipping carrier’s broker will claim the duty-free status under AUSFTA when the shipment arrives. As long as the carrier is notified that the item is duty-free, the importer can avoid the extra charge by following a simple procedure when the item arrives in Australia.

Generally, this is a small brokerage fee and a GST fee. (In the past, customers paid a 10% GST fee). No duty. This Agreement applies practically to any article of jewelry manufactured in the USA from raw materials in its entirety. The origin of the raw materials does not matter.

AUSFTA exerts: Article 5.12 Claims for Preferential Treatment

Each Party shall provide that an importer may claim preferential treatment under this Agreement based on the importer’s knowledge or on the information in the importer’s possession that the good qualifies as an originating good. Each Party may require that an importer be prepared to submit, on request, a statement setting forth why the good qualifies as an originating good, including pertinent cost and manufacturing information. The statement need not be in a prescribed format and may be submitted electronically, where feasible.

Article 5.12 of AUSFTA does not require a certificate of origin.

The information can be in any form that the manufacturer wishes to provide, so long as it shows that the imported goods meet the rules of origin requirements of AUSFTA.

“Customs operates in a self-assessment environment, where information provided to it is treated in the first instance as true and correct. When a customs entry states that a US preference rate of duty applies, this will be taken to indicate that the importer of the goods possesses the information, or knowledge, as required in Article 5.12, paragraph 1, above, that this declaration is correct.”

 

Shipping to Hong Kong

The Hong Kong Special Administrative Region (HKSAR) is a free port. The Hong Kong Special Administrative Region (HKSAR) is a free port. It does not levy any customs tariff on imports and exports. There is also no tariff quota or surcharge or value-added and general services taxes. Excise duties are levied only on four types of dutiable commodities: liquors, tobacco, hydrocarbon oil, and methyl alcohol.

Shipping to the UK

As of Dec. 2018, all jewelry shipped to the UK from the US is a subject of Import Duty or Import Tax, Value Added Tax (VAT),  Customs Clearance Fees, and the transport costs to the country destination.

Leon Mege shipping to UK

  • Import Duty is 2.5%.
  • Value Added Tax (VAT) in the European Union is 20%, but it ranges from about 15% to 25% in the UK. Import Tax 2.5%. All duties are based on the declared value of the goods.
  • The shipping carrier or import agent may also charge fees to clear the shipment through customs. The fees are in the range of $5-$10. The person receiving the shipment is legally obligated to pay Import Duty and VAT and any customs clearance fees.

Shipping to South Korea

shipping jewelry South Korea

Under the KORUS FTA, almost 80 percent of U.S. exports to Korea of consumer and industrial products became duty-free on March 15, 2012. Nearly 95 percent of bilateral trade in consumer and industrial products will become duty-free within five years that date.

Most remaining tariffs should be eliminated within ten years.

Custom Order Guidelines 

Any purchase must be paid in full before leaving our premises. Our bank must clear the payment before the item is shipped. All sales are final unless stated otherwise. All prices are in US dollars. There is no sales tax outside of New York.

Payment

Custom work requires a deposit. In most cases, it is 50% of the total. The deposit, as well as the retainer, is not refundable under any circumstances.

Full payment is required for custom ordered:

  • Wedding bands
  • Pieces with simulants, rare, unique, semi-precious, or low-value stones
  • Work involving conceptual or unusual designs
  • Work using synthetic, treated, or vulnerable gemstones

The deposit must be received within one business day of the Purchase Order issued. The terms of sale will be honored for one business day unless a written agreement to extend the terms is reached.

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When the work is complete, the balance must be paid in full within 30 days. Failure to pay the balance will result in a 5% interest compounded monthly and added to the total. Failure to pay the balance within three months from the day of the initial purchase will result in the deposit’s complete forfeiture. Failure to settle the balance within six months will trigger legal action to collect any without further notice. If the project is abandoned for any reason, the customer is still responsible for paying the full amount, regardless of the stage of completion.

The point of sale

The moment both sides verbally agree to the purchase is the moment the sale took place. Once the agreement is reached, the Purchase Order will be drafted and sent to you to be signed. Until the order is processed and paid for, both sides are expected to honor the verbal agreement.

Any client who failed to follow through with the payment for the agreed-upon purchase will be blacklisted. Any contact or purchases in the future will be refused.

Purchase order

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A Purchase Order (PO) is a binding sales contract describing all costs, terms, and sale conditions. The PO constitutes the acceptance of the terms by both parties. A Work Order is a supplement to the Purchase Order when necessary to approve the design’s technical specifications. A Purchase Order will supersede a Work Order, regardless of the order in which they were drafted.

Once the PO is signed, it becomes a mutually binding agreement that cannot be revised or canceled under any circumstances. The execution of every aspect of the design must be left to Leon Megé’s sole discretion as an artist, except the specifications explicitly described in the Purchase Order.

Production

The production officially starts on the day the PO is signed.

Due to the unpredictable nature of custom work, a deadline cannot be guaranteed. Leon Mege is not responsible for any monetary loss to the client due to a completion delay. Custom work cannot be returned unless it is sold under the Tranquility Program. The eligibility must be stated on the Purchase Order.

Upon receiving the item, a client has ten days to notify Leon Mege Inc. of any damages based on the condition, grade, or quality of the goods. Such notice must specify in detail the particulars of the claim. Failure to provide such notice within the requisite time constitutes an irrevocable acceptance of the goods.

Disclaimer

In no event shall Leon Megé Inc. be liable for any indirect, special, incidental, or consequential damages arising from a customer’s purchase or use of any product or service, even if Leon Megé Inc. has advance notice of the possibility of such damages. Any loose gemstones are sold on the condition that they will be set in Leon Mege jewelry.

All questions regarding stock availability, return policy, costs, and availability must be asked before purchasing. Leon Mege, Inc. makes no explicit assurances or guarantees regarding the finished item’s appraised or market value. Leon Mege cannot be held liable for any accidental errors/typos, obsolete, outdated, or incorrect information on our website.

Because of their intended usage, Leon Megé Inc. makes no warranties whatsoever, expressed or implied, written or oral, to purchasers of their products regarding performance, safety, fit, merchantability, or length of service.

Purchasers are responsible for the selection of proper goods. They must rely on their skills or judgment that such goods are suitable for the purchaser’s application.
Under the United States Copyright Act of 1976, Leon Megé Inc. retains all rights to all patterns, concepts, engineering techniques, processes, designs, directions, drawings, models, prototypes, computer data, et al. unless released explicitly in writing.

They are held to Leon Megé, Inc. rights conventions of National Patent, Trademark, and Copyright laws. They are the property of Leon Mege, Inc. Leon Mege’s work is guaranteed for life.

The consumer must exercise proper care to display, handle, wear, store, and clean the jewelry. The manufacturer’s warranty does not cover any damages caused by everyday wear and tear.

 

We do not collect sales tax on items shipped outside of the New York State or to foreign countries.

We do not collect import duties on items going to foreign countries.

We collect 8.875% New York state sales tax only when the items are delivered within the state of New York or picked up in person at our Manhattan location.

The actual sales tax associated with your purchase will be calculated at the time when your order is to be shipped, at which point you will receive your final invoice.

 

When we reset a client’s treasured heirloom, you are assured of beautiful designs and impeccable artistry. A diamond is forever, but the ring is not. Give your heirloom a bespoke upgrade. 

We respectfully decline the commission if you were in contact with us before purchasing the stone elsewhere and not giving us an option to match the deal. Out of respect for our colleagues, we will decline a consignment if you are already working with a jeweler who sold you the stone.

Our exclusive designs such as “Cosmo,” “MonCheri,” “Cold Fusion,” and “Lotus” are made only with stones supplied by Leon Mege. 

Glass/plastic-filled, coated, or structurally unstable gemstones are not acceptable.

To create a beautiful piece of jewelry, one has to start with the most beautiful stone. Our diamonds and gemstones are hand-selected by Leon Mege and our staff gemologists for their outstanding qualities and values, as well as their intricate beauty. Leon Mege is your best choice for buying diamonds and gemstones. Our stones are hand-selected, evaluated, and vetted for their outstanding qualities and value, as well as their appearance.

A keystone is a crucial element of a jewelry piece. It should be carefully selected to be suitable for the intended design. To help you find, select, and acquire a perfect stone, we cultivate close relationships with the best diamond companies in the world.

Merriam-Webster definition of an heirloom:

“A valuable object owned by a family for many years and passed from one generation to another.”

Bring in old jewelry or a loose stone you inherited, and we will work with you to design and craft something new using your diamonds and gemstones. 

Your stone must remain in our possession during the time of production. We are fully insured so there is no additional risk

You bear the risk (however small) for the damage to the stone during the setting. If any damage occurs, you will be responsible for the stone replacement.

You will still be charged for the mounting – it’s your responsibility to supply or pay for the substitute or pay for repairing (re-polishing or re-cutting) the stone. Commissions with heirloom stones require full payment upfront. However, when the stone is sufficiently valuable, a partial payment is acceptable.

  • We can trade-in your stone, regardless of when or where it was purchased.
  • If you can still return the stone to the broker, we will get you a better stone at a better price. In most cases, we can get the same stone you returned. We guarantee the lowest price.

By securing relationships with suppliers working with the finest jewelry houses in the world, we can offer supreme craftsmanship. Our discerning clients will find highly attractive the exquisite gemstone selection combined with our guaranteed lowest price.

Leon Mege jewelers allow the convenience of buying a diamond or a gemstone at a wholesale price and setting it into a bespoke custom piece unrivaled in its quality and finesse.

warranty leon mege lifetime

Your jewelry will be served for a lifetime. The Leon Megé brand and reputation are our clients’ best assurance of impeccable quality and the aesthetic perfection of the end product.

Each piece complies with the highest manufacturing standards and is guaranteed to be free from any manufacturing defects for life.

Our quality-control staff members inspect every item under 20x magnification before delivery, so it is highly unlikely for anything to be less than perfect.

All warranty repairs and adjustments of issues caused by faulty manufacturing will be made free of charge, and Leon Megé, Inc, will cover all domestic shipping costs.

If we determine that the repair is not possible, we reserve the right to scrap the whole piece and re-make it from scratch. The item might be replaced with an identical one of the same size, grade, and value when available.

What could possibly go wrong?

The most common manufacturing defects are:

  • – Metal fracturing
  • – Loose stone(s)
  • – Warped or misshapen parts
  • – Distorted symmetry
  • – Dirt residue

Fractures

Fractures or cracks missed by our quality control team will be repaired free of charge.

A warranty does not cover the cracks caused by metal fatigue (repeated bending and warping of metal) resulting from normal wear and tear. While minor repairs can be done free of charge, the cost of extensive repair is the customer’s responsibility.

Lost pavé stones

leon mege warranty pave replacementUnfortunately, the loss of pavé stones (1.5 mm or less) cannot be prevented and is expected to happen eventually. It is not caused by faulty manufacturing.

The tiny size of the stones determines the strength and stability of the beads holding them. Beautiful but delicate pavé can be affected by even moderate wear.

It is no problem for us to replace them. Labor is free; the customer will only pay for the stones and shipping. Please use this link to check the fee schedule

Stones over 2mm

Due to the high risk of fraud, Leon Megé is not responsible for the loss of any stone larger than 2 mm, regardless of when or under which circumstances the loss occurs. The cost of replacing such a stone is the customer’s sole responsibility. Please consult your insurance provider.

Larger stones will be re-set free of charge except when an extensive repair is required.

Completely Worry-Free

If the issue has resulted from normal wear and tear, you will only be charged for the actual cost of repair materials, but not for our time and attention.

Leon Mege warranty peace of mindIf a problem ever occurs and the item seems to be damaged or defective, please contact us as soon as possible. Do not continue to wear the piece to avoid any further damage.

If there is an issue that requires our attention, the item will have to be sent back to us for inspection and/or repair.

Please make sure to contact us before returning any merchandise for inspection. If you need our assistance shipping it back, please let us know.

Upon arrival, the item will be subjected to a detailed and thorough examination. If no defect is found, the repair will be refused, and the item will be returned to the client at his/her expense.

Limitations

The warranty is null and void if:

  • The piece was repaired or altered by a third party without Leon Megé’s written authorization.
  • We were not made aware of the fact that excessive force caused the damage
  • The piece is damaged beyond repair. All we can offer is assistance in filing a claim with your insurance provider.
  • The client’s account is not in good standing
  • There is evidence of any tampering

The warranty does not apply to any estate jewelry, items sold at a discounted price, or items sold in “as-is” condition. Please check the warranty status before purchasing.

We are conveniently located at:

151 West 46th Street 
Suite 900 
New York, NY 10036
Tel. (212)768-3868

We meet with clients by appointment only 

Appointments must be scheduled in advance. Any walk-in visitors will be turned away with no exception. Please contact us to set up the day and time and notify us as soon as possible if you need to reschedule or cancel.

Leon Mege by appointment

Personal consultation requires a retainer

  • Stone selection
  • Viewing specific pieces from our inventory
  • Custom work order

We want to make sure that the item you want to see is not out on consignment so we need to know the exact purpose of your visit. Leon Mege does not do “meet-and-greet,” we plan for a productive meeting. We expect you to be prepared. If necessary bring images or illustrations, write down your questions, and don’t forget your checkbook.

Audio and video monitoring

Once you enter the premises, please be aware of constant video surveillance. There is no public access to our work area to prevent disturbing our employees during sleep. We do not offer a tour of the facilities. Taking photographs or video or audio recordings is not allowed. Any weapon-carrying security personnel will be asked to be stationed off the premises during your visit.

Appointments are available from 9 AM to 4 PM, Monday through Friday. We are closed on weekends. A late or an evening appointment is possible for our long-distance clients in exceptional situations.

You can discuss your project from the comfort of your own home. Please feel free to book a phone appointment. This is our preferred method of communication due to the COVID.

A commute to Manhattan can be difficult to time. If you are running late, please give us a call at (212) 768-3868. In most cases, we can reschedule the meeting to a later time.

We do not limit your time with us. Our appointments are scheduled in one-hour increments. You are welcome to spend more time with us, but we will have to wrap up our meeting once the next party arrives. 

We expect to see just one person. If there is more than one person in your party please let us know their names in advance.

We can accommodate up to three people at the same time. 

We have a number of foreign language speakers on staff. Feel free to bring your own interpreter.

Leon Mege Insurance advice

Your valuables are safe with us – we are fully insured!

The standard Jeweler’s Block policy covers our premises and all valuables we keep, including our clients’ personal property.  If necessary, the coverage can be extended to protect valuables over one million USD.

The Jeweler’s Block policy is the gold standard of coverage of the Diamond District’s jewelry businesses. It covers all kinds of risks to manufacturers, wholesalers, retailers, and collectors, from raw material mining to the retailing of finished goods. The standard policy does not cover the potential damage to the stone during bench work. We provide additional coverage against a minute chance of inadvertent damage to the stone during fabrication and setting free of charge to all our clients.

While any gemstone is handled with the utmost care by our qualified professionals, the “Bench Clause” will give you peace of mind not available elsewhere. The exclusive coverage is made possible by our outstanding reputation in the jewelry trade.  All our jewelers and setters are trained to protect the safety and integrity of any gemstone.

Protect your new purchase

Your new piece of jewelry, be it an engagement ring or anything else, is a valuable investment, and we encourage you to get it insured. To do that, you will need an appraisal. We can provide a copy for you free of charge. Additional information about appraisals is available here.

Jewelry can be easily added to your existing home policy. If not, do your homework in advance to ensure the policy is initiated when the piece is delivered to you. As with any insurance policy, give serious consideration to your deductibles. We recommend taking and keeping close-up photographs of each piece. Keep the gift folio that contains the Leon Mege Certificate of Authenticity, sales invoice, and all gem lab certificates in a safe place.

We will be happy to work on your behalf with any insurance company should you have any issues in the future.

A busy shopping mall, wife calls her husband:

 – Where are you? I can’t find you!!?
 – Remember the store where we saw a diamond ring 15 years ago? I even told you that one day I will buy it for you…
 – Yes, yes! I do remember that store!
 – I am in the bar next to it.

Diamond upgrade - happy wife happy life

Diamonds purchased from Leon Megé are entitled to our exclusive Lifetime Upgrade Policy. We will credit the full amount of the original diamond price towards the purchase of a new stone.

  • One upgrade per customer per year is allowed
  • The earliest upgrade can be one year from the purchase date
  • Only the keystone is eligible for an upgrade.

Only the diamond is upgradable, not the mounting. The upgrade is calculated based on the value of the center stone only, excluding mountings, rings, settings, or additional stones. The traded stone must be delivered to Leon Mege, Inc. before we provide any price quotes for its replacement are provided.

The minimum value of the replacement stone must exceed the original price by at least 200%. For example, a $10,000 stone can be upgraded to a stone that costs $30,000 or more. A stone must be upgraded to a larger stone of the same shape and cut. The replacement stones are not eligible for the price match guarantee. The cost of the new mounting is the customer’s responsibility.
Stones other than natural diamonds such as lab-grown diamonds are not eligible for an upgrade.

Diamonds that qualify for an upgrade are:

  • Maximum size 2 carats for round stones and 3 carats for fancy shapes

  • Clarity grade VS1 or above

  • Color grade G or above

  • GIA certified

  • Fluorescence – None or Faint

Upgrade eligibility must be stated in writing on the original invoice at the time of the purchase.
The original GIA certificate must accompany the diamond.
All upgrades are subject to approval by our staff gemologist.

Any Leon Mege piece purchased directly from us is eligible for service. Leon Mege pieces purchased from authorized retailers are serviced by the dealer, who can send them to us for repair. Leon Mege pieces bought second hand, altered, or repaired by an unauthorized jeweler will not be accepted for a repair. 

  • We stand by the quality of our craftsmanship. All our jewelry is guaranteed to be free from defects for life.
  • We stand by the quality of our designs and will do our best to perform the necessary repairs fast and efficiently.

Counterfeit pieces will be reported to authorities. All repairs are done promptly, without delay, and with a minimum waiting time. You can send your jewelry to us or bring it in for cleaning, repairs, sizing, or alterations. An appointment is required to drop off an item in person.

We stand by the quality of our designs and will do our best to perform the necessary repairs fast and efficiently.

We always attempt to complete the repair on the same day, regardless of the warranty status. However, to expedite the repair, we recommend an early morning appointment. 

If the repair cannot be completed while you wait, we will keep your piece and notify you when it’s ready. Please do not assume that your repair is fast and straightforward. Sometimes a simple problem is an indication of an issue that needs to be addressed. We will investigate and try to find the real cause of the damage and, if discovered,  we will suggest a solution.

For example, a missing pave stone can be traced to an accidental bump. In such a case, a replacement is a simple, 10-15 minute job. But when the piece is deformed, causing the metal to crack, the repair will take much longer. There will be additional costs associated with the repair.

Please let us know the nature of the problem to be better prepared when you come in. Unfortunately, we cannot provide a precise timeframe until we examine the piece and assess the damage. Same-day repairs are not available on the last day before a weekend, vacation, or holiday.

Any repair that costs over $100 requires the client’s explicit consent. Less expensive repairs are done without confirmation. A client is fully responsible for the cost of the repair. All repairs include complimentary check-up and cleaning.

There is a minimal chance of a complication arising during the repair. However, if it does, the client bears full responsibility for any inadvertent loss or damage. We are not responsible for any monetary loss caused by the repair.

We will notify you immediately once the repair is completed, and the item is cleaned and inspected by our quality control minions. You can call us to schedule a pick-up, or we can ship it to you. The shipping cost is your responsibility. Please call us for additional information.

Alterations and adjustments

An adjustment is a minor modification to improve fit. It is usually done free of charge. Alteration is a significant change beyond the scope of the original design. The cost of each modification is determined individually. Any unauthorized alteration or enhancement of a genuine Leon Mege article will void the warranty and its serial number removed from our register.

Leon Mege policies illustration ring sizing

There are three ways to adjust ring size:

  • Cutting or adding a section to change the circumference
  • Rimming out the excess of metal from the inside (Size increase only)
  • Stretching or compressing the band (only plain bands)
  • Adding fillers such as balls, shots, bullets, liners, springs, or other “speed bumps” to fill the extra space inside.

 

Plain wedding bands can be re-sized. 

Pave-set wedding bands cannot be re-sized. The excess of metal inside the band can be reamed out in rare cases, but the size increase is minimal, usually less than 1/8 of a full size.

Eternity bands cannot be sized. Moreover, an eternity band size can be increased or decreased in large increments when set with large stones. Adding or taking out a single stone can change the size dramatically. 

Each case is different, please get in touch with us with questions, and in most cases, we can find a reasonable solution.

We offer a one-time complimentary sizing within a year from the purchase date. The free sizing is not offered for:

  • extremely large or tiny sizes
  • set with gemstones other than diamonds
  • purchased during a clearance sale 
  • showing signs of excessive damage not consistent with normal wear-and-tear
  • featuring a prosthetic mechanism for opening and closing

The cost of sizing custom-made rings is the client’s responsibility. In most cases, the ring sizing costs less than $200.

Additional charges apply for sizing beads, bullets, balls, and shots. Eternity-set wedding bands cannot be sized. Minor sizing does not void the warranty. The minor sizing is considered: 

 Size 0 to 3Size 3 to 5Size 5 to 7Size over 7
Plain shanks½ size down or ½ size up¾ size down or ¾ size upsize down or a full-size upfull size down or 1½ size up
Shanks with diamonds⅛ size down or ¼ size up¼ size down or ½ size up½ size down or 3/4 size up½ size down or a full size up

 

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