Categories: Policies

Retainer

Do you like getting paid for your work? We do too!

A retainer is a nonrefundable “Good faith” deposit. “Good Faith” refers to the requirement to act honestly and to keep one’s promises without taking unfair advantage of our services or holding us to an impossible standard. To provide an ample selection of stones and do a diligent search selecting, sourcing, and evaluating gemstones, we ask for a “good faith” retainer. The nonrefundable retainer signals your commitment to mutual collaboration, and it is required for the following:

In-person appointment
Stone selection and design
Additional videos or photographs
Unlimited custom quotes

The $400 will be credited back to you when you make a purchase. You can pay the retainer using a credit card without additional fees, and it will never expire.

What does the retainer entitle me to?

Our expertise and assistance with the stone selection
An itemized price quote (stone and labor separate)
An option of sourcing a stone from an authorized vendor unless we are unable to match the price
Professional guidance and unlimited consultations
Free in-house appraisal

The retainer will not limit your buying options or box you into unfavorable terms and pricing. Please call and talk directly to us so we can easily resolve any concerns you might have.

Retainer from non-US residents

We cannot accept credit cards issued by foreign banks, so the retainer must be paid using a wire transfer. The amount of the retainer from non-US residents will vary depending on the overall cost estimate. Please get in touch with us for details prior to sending the wire.

Why are we asking for a retainer?

Unfortunately, there are people out there who take advantage of our expertise, time, and legwork without any intention of purchasing, taking our time and effort away from legitimate clients like yourself.

Sourcing diamonds is a time-consuming process. We examine, sort, and prepare the candidates and carefully verify all supporting documentation and pricing before presenting them. Because our vetting process is thorough and meticulous, we pride ourselves on finding the best diamonds for all our esteemed clients.

What can I get without paying a retainer?

The initial phone consultation and complimentary price estimate do not require a retainer.